Returns policy

OVERSEAS

Please send your parcels to the following returns address - Hattielou Boutique Returns, 16 Queen Street, Great Harwood, Lancashire, United Kingdom, BB6 7QQ. We’re sorry but we’re unable to cover return postage costs. Your parcel must be returned using a tracked returns service and you must obtain your return postage receipt and hold onto it safely until you receive your refund from us.

RETURNS POLICY

We want you to be entirely happy with your Hattielou Boutique products, because we always want our customers to return again and again, you can return any item you don't wish to keep,

All we ask is that: -

  • Items are returned to HattielouBoutique within 14 days of delivery.
  • We ask that the items are unworn and unwashed.
  • Items must have all tags still attached.
  • Pierced jewellery or swimwear with the hygiene seal must still be attached.
  • Shoes must be tried on indoors and not show any signs of wear.
  • We are unable to accept returned items which have been marked by makeup, false tan or creams and ask for care to be taken when trying your items on.

We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy. It is also important that you’re aware that the cost of returns must be paid by the customer.

 

RETURNING AN ITEM

We will deduct £2.99 from your refund.

You can also arrange your own tracked shipping at your expense. Please note that for self-arranged shipping, tracking is essential to ensure the safe return of items; we cannot be held responsible for any missing returns without tracking.

WHERE IS MY REFUND ?

We will always process refunds as fast as we can !!!, but on occasions it may take up to seven working days for your return to be processed once your parcel has been received into our warehouse. Once everything has been processed, we will send you an email containing all of the details of your refund. Please be aware that it can take your bank a further 2-10 days for the funds to appear back in your bank account depending on the card issuer. If you have any questions about your refund, just let our Customer Care team know by sending us an email at Hello@hattielouboutique.co.uk

I HAVE BEEN REFUNDED AN INCORRECT AMOUNT ?

Oh dear, we’re sorry to hear that this has happened. Please contact our Customer Care team using the contact form and they will look into this urgently. It’s important to remember that there will be a deduction of £2.99 from your order.

RETURNS FROM OUR INTERNATIONAL FRIENDS

What is the process for international returns?

If you’re an international customer, returning an item to us is just as easy.

To return an item from outside of the UK:

  • Please check your country's import charges before placing your order, as international orders may be subject to importation duty upon arrival into your country
  • Make sure that your item is in its original condition with all tags attached.
  • Please fill in your reason for return information on your returns note, put this into your parcel and post it to us at: Hattielou Boutique Returns, 16 Queen Street, Great Harwood, Lancashire United Kingdom, BB6 7QQ We recommend that you send this as recorded delivery so you can track it on its way back to us.
  • We'll drop you over an email once we've processed your return. Unfortunately, we don't cover return postage costs. You must obtain proof of postage just in case your order is lost on its way back to our warehouse.

NOT HAPPY WITH OUR SERVICE OR COULD WE IMPROVE ?

Sometimes we can get it wrong. If that happens, we aim to resolve an issue raised within 3 working days. If the Hattielou Boutique Customer Care customer care team are unable to resolve your complaint to your satisfaction, you may refer your complaint to our management team. We ask for 1 working day to investigate and respond. If we have been unable to reach a satisfactory outcome, a supervisor or manager will refer your complaint to the senior management team who will contact you within 24 hours

Alternative methods of contact: